Shipping times for art prints and all other product items:
Unless it is noted as a backordered item, your order will be fulfilled at our shop within 3-5 business days. You’ll be notified via email with a shipping notice and USPS tracking # on the day that we send out your order. Kindly allow some time after your tracking number is generated and sent to you before the tracking info displays as valid. (It just takes some time for the post office to scan packages into their system).
We take pride in carefully packaging each order. Once the package leaves our shop, we are unable to control how it is handled by the post office and sometimes accidents happen. If you received an item that is damaged or lost in the mail, please notify us as soon as you can – we’re happy to replace the product. We double and triple check each order before it leaves our shop, but if you receive something that is less than perfect on our end (the wrong print, for example, or a flaw in the paper), we’ll happily send you a new one at no cost. (In events like these, any photos and additional info will help us greatly in our own quality control efforts!)
Returns & Exchanges:
If you ordered the wrong color/style of something and your order has not been fulfilled:
For your safety, our online sale system will not allow us to edit your order once it’s been made. This means that we can’t go in and update your order with your correct choice. Additionally, we’re unable to manually switch out your product for you, because our site tracks inventory in real-time. This means that in order for us to keep an accurate tab on our product inventory, all orders need to go through our online ordering system. If you ordered and realized that you ordered the wrong color or style, please place a totally new order for what you’d like, and then email us at firstname.lastname@example.org with your original order number and we’ll refund that original order ASAP.
RETURN/EXCHANGE POLICY FOR ONCE YOUR ORDER HAS BEEN FULFILLED:
We are happy to issue a return/exchange on any product. We will begin to process the request once we have received your merchandise back to our shop.
With any return or exchange email request, please be sure to include your order number. Thank you!